What You'll Learn

This course covers both the everyday and the formal: how to listen well in a casual conversation and how to hold space for someone going through something difficult.

Topics include:

✅ The fundamentals of effective listening
✅ Creating a safe, accepting environment for people to share
✅ The power and discipline of silence
✅ Empathy and sympathy - understanding the difference
✅ Recognising what distracts us from truly hearing someone
✅ Focused listening - helping someone tell their own story
✅ Knowing your limits and when to refer someone on
✅ Asking the right questions at the right moment

Here's what you need to know: